Privacy Policy

Mobile Fix Near Me ("we", "us", or "our") operates the website mobilefixnearme.com and provides mobile device repair services in Brockville and Eastern Ontario. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. This policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) (Canada) and the General Data Protection Regulation (GDPR) (EU/UK).

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and service address provided when booking a repair.
• Device Information: Device make, model, and description of the issue you submit through our booking form.
• Usage Data: Pages visited, time spent on pages, browser type, and IP address collected automatically via analytics tools.
• Communications: Messages you send us via WhatsApp, email, or our contact form.

2. How We Use Your Information

We use the information we collect to:

• Schedule and confirm your repair appointment
• Contact you regarding your booking status or follow-up
• Send service confirmations and receipts
• Improve our website and service quality
• Respond to your inquiries and support requests
• Comply with legal obligations

3. Third-Party Services & Data Sharing

We do not sell, trade, or rent your personal information to third parties. We use the following third-party services which may process your data:

• Supabase — Our database and backend infrastructure provider. Booking data (name, email, phone, device details) is stored securely in Supabase. Data is hosted on servers in the United States. See Supabase Privacy Policy.
• Resend — Email delivery service used to send booking confirmation emails to you and our team. Your name and email address are transmitted to Resend for this purpose. See Resend Privacy Policy.
• Calendly — Online scheduling platform used for appointment booking. If you book via Calendly, your name, email, and appointment details are processed by Calendly. See Calendly Privacy Policy.
• Rocket Analytics (appanalytics.rocket.new) — We use Rocket's built-in analytics service to understand how visitors interact with our website. This service collects anonymized usage data including pages visited, session duration, and browser type. No personally identifiable information is shared with this service.
• Legal Requirements: We may share your information when required by law, court order, or governmental authority.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for the website to function correctly (e.g., session management, security).
• Analytics Cookies: Used by Rocket Analytics to collect anonymized data about how visitors use our site. These help us improve our content and user experience.
• Preference Cookies: Store your cookie consent choices so we don't ask again on every visit.

You can manage your cookie preferences at any time using the Cookie Preferences link in our website footer, or by adjusting your browser settings. Withdrawing consent for non-essential cookies will not affect your ability to use the site.

For full details, see our Cookie Policy.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Booking records are retained for a minimum of 12 months for service history and warranty purposes.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data in transit. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under PIPEDA (Canada) and GDPR (EU/UK), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data ("right to be forgotten")
• Withdraw consent for data processing at any time
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Lodge a complaint with a supervisory authority (e.g., the Office of the Privacy Commissioner of Canada, or your national data protection authority)

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. International Data Transfers

Some of our third-party service providers (Supabase, Resend, Calendly) may process your data outside of Canada. Where this occurs, we ensure appropriate safeguards are in place, including reliance on providers who comply with applicable data protection frameworks.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: