Privacy Policy

1. What Information We Collect

We collect the following types of personal information:

• Contact Information: Name, email address, phone number, and service address provided when booking a repair.
• Device Information: Device make, model, and description of the issue you submit through our booking form.
• Usage Data: Pages visited, time spent on pages, browser type, and IP address collected automatically via analytics tools.
• Communications: Messages you send us via WhatsApp, email, or our contact form.

2. How We Use Your Information

We use the information we collect to:

• Schedule and confirm your repair appointment
• Contact you regarding your booking status or follow-up
• Send service confirmations and receipts
• Improve our website and service quality
• Respond to your inquiries and support requests
• Comply with legal obligations

3. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. We use the following categories of cookies:

• Necessary: Essential for website functionality, security, and fraud prevention.
• Analytics: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Marketing: Enable personalized ads and retargeting campaigns.
• Preferences: Remember your settings and personalization choices.

For a complete list of cookies we use, their purposes, and durations, please visit our Cookie Policy.

5. Your Rights

GDPR Rights (EU Residents):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

CCPA Rights (California Residents):

• Right to know what personal information is collected
• Right to delete personal information collected
• Right to opt-out of the sale or sharing of personal information
• Right to non-discrimination for exercising CCPA rights

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law.

• Booking Records: Retained for a minimum of 12 months for service history and warranty purposes.
• Consent Data: Stored in your browser's localStorage until you clear it or withdraw consent.
• Analytics Data: Aggregated and anonymized data is retained for up to 2 years.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: